Return Policy

It is the responsibility of customers who purchase our products to check the quantity and quality of their delivered order upon receiving it from our third-party logistics provider. Any discrepancies should be reported within 3 WORKING DAYS from the date of delivery.

We will only allow REFUNDS for:

1. Delivery Discrepancies
- Failure of our third-party logistics partner to fulfil the order

2. Incorrect Order Quantity
- There are missing items in the order


We will only allow EXCHANGES for:

1. Delivery Discrepancies
- Wrong product(s) delivered

2. Delivery of Defective Products
- Product received is of unsatisfactory quality / has a manufacturing defect

For Refunds/Exchanges, kindly drop us an email at soyami@xincap.co and attach clear snapshots of hard copy invoice, flavour purchased & its expiry date.

We strictly do not allow refunds or exchanges for:

1. Change of mind / interest
2. Errors you have made in your order

*SOYAMI reserves the right to modify the policy at any time without prior notice.

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